FAQ

online order

When will my order be shipped?

Domestic orders are usually shipped within 3 business days, excluding weekends and holidays.

International orders usually ship within 5 business days of receiving your order.

Who will be the delivery company?

In Japan, it will be Yamato Transport .

Outside of Japan, it will be EMS .

Can I change or cancel a completed order?

You can change or cancel your order before it is shipped. Please contact us within 24 hours after confirming your order.

Cancellations are not possible after shipping.

I haven't received an order confirmation email.

Your order confirmation will be automatically emailed to the email address you provided during checkout.
If you do not receive an order confirmation email within 24 hours, please contact us with your order details using the contact form .
*Please check your email settings once again as the email may be sorted as spam.

Is it possible to ship overseas?

We ship internationally via EMS , a carbon-reducing air freight service.

If customs clearance is required, will you handle it for me?

I'm sorry.
We cannot carry out customs clearance procedures on your behalf, so please follow the rules of your local customs and carry out the relevant procedures yourself.

Also, before purchasing, please check with your local customs office to see if there are any customs duties and quantity restrictions for personal imports.

Can I reinstate a canceled order?

I'm sorry.
Canceled orders cannot be reinstated. Please place your order again.

Returns/Exchanges

Can I return or exchange purchased items?

Since the product is a food product, we cannot accept returns due to customer's convenience.
We take every possible measure to ensure the quality of our products, but if there is a problem with the product or quantity, please contact our store immediately.

others

Unable to register as member

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I can't log in

If you cannot log in, the following may be the cause.

  • The email address or password you entered is incorrect.
  • I forgot the password

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